Practical AI for Small Business

This course is for small-business owners, managers, and staff who want to understand where AI can help in day-to-day operations. Rather than starting with “Which tool should I use?”, the class starts with a better question: “Where is work repetitive, delayed, manual, confusing, or falling through the cracks?”

The course focuses on practical areas where current tools can already be useful: writing customer emails, improving follow-up, creating social media and newsletter content, summarizing notes, drafting procedures, organizing information, building checklists, handling common questions, and improving routine communication.

Participants learn how to identify good use cases, how to write better prompts, and how to evaluate output critically. This course is designed to help business owners see realistic opportunities before deciding what to implement.